Privacy Policy

FindMyHostel ("we", "us", or "our") is a brand under Bodhwi Technologies Private Limited. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.findmyhostel.in and use our services.

By using our platform, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the platform.

We collect information you provide directly to us, including:

• Phone number (used for OTP-based authentication)
• Name and email address (optional, for profile completion)
• Gender preference (used to filter relevant hostel listings)
• Location data (if you grant permission, used to show nearby hostels)
• Browsing and shortlisting activity (to improve recommendations)

We use the following technologies to understand how people find and use FindMyHostel and to measure our advertising:

• Google Tag Manager and Google Analytics, to measure site usage, and Google Ads conversion tracking, to measure which ads lead to enquiries.
• Meta Pixel and the Meta Conversions API, to measure and optimise our Facebook and Instagram ads. When you submit an enquiry we may send Meta a hashed (one-way encrypted) version of your contact details, such as your phone number, along with the event, so it can match the enquiry to an ad interaction.
• Campaign cookie (bw_attr): a first-party cookie, kept for 90 days, that records which campaign, ad or link brought you to us (for example UTM parameters and ad click IDs) and the first page you visited.
• Lead storage: when you send an enquiry (for example the Interested form, or tapping WhatsApp or Call), we store your name, phone number, enquiry details and the campaign information above in our database hosted with Supabase in Mumbai, India.

You can withdraw consent or ask for deletion of this data at any time by writing to the contact address below.

Messages and comments. If you message us on Instagram, Facebook Messenger or WhatsApp, or comment on our posts and ads, we store what you send together with your profile name, username and, on WhatsApp, your phone number. We use it to answer you and follow up on your enquiry.

How long we keep it. Message text is deleted after 12 months. We keep a record that you contacted us, and your enquiry.

AI replies. Some replies are written automatically by an AI service (Google Gemini) from information we provide, and are labelled as such. The AI sees only the conversation it is replying to.

Service providers for messages. Meta (the messaging platforms), Supabase (database, Mumbai, India), Netlify (hosting) and Google (AI).

This policy also covers our Zircle.living and Stays pages.

• To provide and improve our hostel discovery platform
• To send OTPs for authentication and account security
• To personalize search results and recommendations
• To communicate service updates and respond to enquiries
• To comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating the platform (e.g., cloud infrastructure, analytics), subject to confidentiality agreements.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account at any time from your profile settings. Upon deletion, your data will be scheduled for removal within 15 days.

We implement industry-standard security measures to protect your information. Authentication tokens are stored encrypted in your device's local storage. However, no method of electronic storage is 100% secure.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for data processing at any time

For privacy-related queries, contact us at contact@findmyhostel.in.